IT Management & Managed Services

We provide a comprehensive IT management service with unlimited tech support over the phone, online and onsite, all for a fixed monthly fee.

IT Management

What Does IT Management Include?

With the emphasis on security, all your data is backed up daily so you can be sure it’s safe. We supply anti-virus and anti-spam software as part of the package, while making sure security best practices (like MFA) are enforced on your behalf. Our emphasis on security means that your systems will adhere to the Cyber Essentials standard, even if you haven’t yet been certified.

Unlike many of the larger tech companies, our support team are on first name terms with all our clients. This means you won’t feel stressed wasting precious time in an automated system trying to find a human who can help. We take great pride in our professional yet personal service and this is often seen as a differentiating factor when clients choose us over competitors.

From £40 per user per month, with urgent problems picked up straight away. See what’s included.

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Proactive Management

Issues found and fixed before you know they’re there.

No-Nonsense Agreement

Fast, SLA-backed flexible support agreement with a no-obligation review period.

Outsourced IT Department

Everything you would expect from your own IT department without the stress or cost.

Office Technology Support

Help with your in-house telephone system and copiers can also be provided.

Tailored Costs

A bespoke service to maximise benefits.

Evergreen IT

Take advantage of our technology lease hire and set a budget to suit your needs.

You’re covered

Data Backup and Disaster Recovery

At Alphabyte, we always include a data backup and disaster recovery plan as part of our IT management package. Our backup service allows you to effectively and efficiently safeguard your data against any potential mishaps. Using our knowledge and experience, we will work to ensure that the backup service we provide is tailored to the needs of your business. All of your backups will be monitored regularly and carefully by Alphabyte staff to ensure the continued integrity of your data.

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Commonly Asked Questions

How much does IT support cost?

Our managed IT support starts from £40 per user per month + VAT, covering unlimited support by phone, remotely and onsite, plus monitoring, backups and security. See our pricing.

What types of IT services do you offer?

We offer a comprehensive range of IT services tailored to meet the needs of businesses of all sizes. Our services include network security, cloud computing, data backup and recovery, IT consulting, managed IT services, helpdesk support, and more. Our IT management service includes an unlimited amount of IT support and administration, remotely and onsite where required.

How quickly can you respond to IT issues or emergencies?

If an IT problem stops your business working, call us and we’ll typically pick it up straight away. Our response times are backed by an SLA, and most issues are fixed remotely without anyone needing to visit.

Do you offer customisable IT solutions for our specific business needs?

Yes, absolutely. As an independent IT services provider, we believe in providing personalised solutions tailored to the unique requirements of each client. Our team will work closely with you to understand your business goals and develop customised IT solutions that meet your needs and budget.

What sets your company apart from other IT service providers?

Our goal is to build long term working relationships with our clients, and each of our client’s users is on first-name terms with each of our team members. What sets us apart is our unwavering commitment to keeping your business operating at all times. We prioritise trust, reliability, and exceptional service. Our team of highly skilled IT professionals continuously strives for excellence in everything we do.

How do you ensure the security of our sensitive data?

Security is our top priority and we strive to keep each of the systems we manage to the Cyber Essentials standard, even if you decide not to go for the actual CE certification. As standard we implement robust security measures, including firewalls, antivirus software and encryption to safeguard your sensitive data against cyber threats.

Can you assist with migrating our data to the cloud?

Absolutely. We have extensive experience in cloud computing and can assist with migrating your data to the cloud securely and efficiently. Whether you’re considering a partial or full migration, we’ll work with you to develop a customised plan that minimises disruption to your business operations.

What kind of ongoing support do you provide after implementation?

Our commitment to your success doesn’t end after implementation of a project. We provide ongoing support and maintenance to ensure that your IT systems remain optimised and secure at all times. Whether you have questions, need troubleshooting assistance, or want to explore new technology solutions, our team is here to help every step of the way.

How difficult is it to switch IT services to your company?

We make your move to us as easy as possible with our easy transfer process. Typically you will need to send a single email and we’ll take care of the rest!

Can you provide references from other clients?

Absolutely! Get in touch with us today and we can arrange references from happy clients in your industry.

Guides on this topic

9 September 2024

Guide to Managed IT Support Services: Benefits and Key Solutions

What managed IT support covers, how it compares with in-house IT, and what to look for in a provider.

It’s very simple

How To Get Started With Us

We’ve made transferring to us effortless with our Easy Transfer Service. Book your free consultation now to get started!

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