IT Support in Bath

Digital and creative firms

Apps everywhere, accounts under control

Bath & North East Somerset Council describes Bath Quays, its flagship regeneration project, as a key part of Bath’s Enterprise Zone and a hub for digital, technology and creative firms, with the new No.1 Bath Quays office building and the refurbished, listed Newark Works.

Teams in those fields often sign up to a lot of online tools: design and project apps, file sharing, AI tools, and the free trial nobody cancelled. That’s fine until someone leaves with access to half of them, or a customer asks for Cyber Essentials.

Under the current Cyber Essentials requirements, cloud services can’t be left out of scope, sign-in to cloud services must always use multi-factor authentication, and staff’s own phones and laptops are in scope if they’re used to access work data. More on how we protect accounts is on our Microsoft 365 security page.

What we do about it

Five steps to a tidy app estate

1. List. We find the cloud services your team actually uses, including the ones signed up to with a work email address.
2. Secure. Multi-factor authentication goes on every one, and anything that can’t support it gets replaced.
3. Connect. Where an app allows it, staff sign in with their Microsoft 365 account, so a leaver loses access to everything at once.
4. Agree. Simple rules for personal phones and laptops that open work email and files.
5. Separate. Admin accounts kept apart from everyday ones, so one phishing email can’t hand over the keys.

Do that alongside the rest of our managed service, and Cyber Essentials becomes mostly paperwork. Our preparation starts from £295 + VAT, with the IASME assessment fee charged separately, and we also help businesses get Cyber Essentials Plus.

Co-managed IT

Keep your IT person, add a team behind them

If you have someone in-house who looks after IT, perhaps alongside another role, co-managed IT can be the best of both for a business an hour and a quarter from us. They stay in charge and stay the hands on site. We provide the tools, the cover and the second line.

• Helpdesk overflow when they’re busy, in a meeting or away
• The monitoring, backup checks and security tools we use for our managed clients
• Holiday and sickness cover, with access agreed in advance
• Extra hands for projects such as migrations and moves
• A second opinion when something looks like a security problem

We agree in writing who does what, so nothing falls between the two teams. See co-managed IT.

Is it a fit?

Who we suit, and who we don’t

If you need an engineer in your office at short notice every week, or you rely on equipment that often needs physical attention, a provider based in or near Bath will serve you better. We’d rather say that now than disappoint you later.

We work best for Bath teams whose work lives in the cloud and on laptops, who want their security done properly and would rather deal with a few people who know them than a large helpdesk that doesn’t.

Moving from your current provider is usually one email on your side; the free assessment, the plan and the handover are on ours. See how switching works. Before you sign, you get a fixed quote that spells out what’s covered, including how visits to Bath work, and the agreement starts with a no-obligation review period.