IT Support in Pontypool

Managed IT support for Pontypool and the Eastern Valley, planned around the connection and the building you actually have.

Pontypool

IT support for Pontypool and the Eastern Valley

Yes, we provide managed IT support for businesses in Pontypool and the villages around it, from New Inn and Griffithstown up the valley towards Blaenavon. The drive from our office in east Cardiff is about 19 miles, typically around 30 minutes, and onsite visits are part of the monthly fee. Most problems are fixed remotely, without anyone needing to make the trip.

Pontypool is an old market town, and its businesses work from Victorian streets, from estates such as Mamhilad Park, and from premises in the hills around it. Two things shape IT here more than they do in the middle of Cardiff: the internet connection your address can get, and the building you work in. Get those right and most other problems get smaller.

Our support is one fixed monthly fee per user, covering unlimited help, proactive monitoring, daily backups and security, from a small team who know your staff by name.

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Connection first

We check what your premises can actually get before recommending the cloud or new kit.

Onsite in Torfaen

When a job needs hands on, an engineer comes to you at no extra charge.

Priced per user

Unlimited support for a fixed monthly fee, with a fixed quote up front.

Backed up daily

Your data copied every day and checked by our team, with a recovery plan ready.

Connectivity

Get the connection right first

Full fibre has reached less of Torfaen than any other council area in the Cardiff Capital Region. Ofcom’s figures for January 2026 show full fibre available to 73.2% of premises in Torfaen, against 80.8% across Wales and 87.0% in Cardiff, although gigabit-capable connections, which include cable broadband, reach 82.7%. Coverage can change from one street or estate to the next, so the only figure that matters is the one for your address.

That matters because so much now runs over the internet: Microsoft 365, your phones, card payments and any software you use in the cloud. Before we recommend moving anything online, we find out what your premises can actually get. Where the main line is slow, or you simply can’t afford it to fail, a backup connection over the mobile network can keep you working while a fault is fixed.

If you still run a server in the office, we’ll give you a straight answer on whether moving it to the cloud makes sense on your connection, or whether it should stay where it is for now. Cloud or in-house: how we decide.

Older and listed buildings

Cabling a building with a history

Torfaen has around 250 listed buildings, according to the council, and Pontypool has its share. Cadw lists the indoor market on Market Street, an iron-framed Victorian market hall from the 1890s, at Grade II. At Mamhilad Park, the former Nylon Spinners factory, built in the late 1940s, is listed at Grade II*.

Older buildings are hard on networks, and listed ones come with rules. Torfaen Council’s guidance is that listed building consent is needed when an alteration affects a listed building’s special interest, and that doing such work without consent is a criminal offence. So before anyone drills through a wall, we agree the plan with you and your landlord, use existing cable routes where we can, and rely on well-placed wireless access points to keep new cabling to a minimum.

Equipment and installation are quoted before anything is ordered. More on our network and Wi-Fi support.

Town centre

Taking on premises in the town centre

Torfaen Council has a Placemaking Plan for Pontypool town centre running from 2022 to 2032. The UK Government’s Levelling Up Fund has awarded £7.6 million towards the £9.3 million Pontypool Cultural Hub and Café Quarter, and the council says more than £400,000 of grant funding over two years helped bring two empty town centre properties back into use.

If you’re taking on a renovated shop or office, plan the IT before the fit-out is finished. Find out which broadband providers serve the building, get network points and a small comms cabinet into the electrician’s plan while the walls are open, and decide where the Wi-Fi access points will go. It costs far less than adding them afterwards. We plan office moves and new premises with you, quoted separately from the monthly fee.

Up the valley

Visitors, guest Wi-Fi and card machines

A few miles north, the Blaenavon Industrial Landscape was recognised as a UNESCO World Heritage Site in December 2000, and Torfaen Council says the status has drawn hundreds of thousands of visitors and more than £50 million of investment to the area.

Cafés, shops, guest houses and attractions have IT needs of their own. Guest Wi-Fi should be completely separate from the network your tills, booking system and office PC use, so a visitor’s phone can never see your files. Card machines and booking systems need a connection that won’t drop on your busiest day, which is where a backup line earns its keep. And your email and booking accounts need multi-factor authentication, because a hijacked account can cost you bookings as well as money.

What you get

One fee, no call-out charges

Unlimited support by phone, remotely and onsite, from £40 per user per month + VAT
Urgent problems typically picked up straight away, backed by our SLA
Proactive monitoring of your computers, network and backups
Daily backups and a disaster recovery plan, monitored by our team
Anti-virus and anti-spam on every device, with multi-factor authentication enforced
Systems kept to the Cyber Essentials standard, whether or not you’re certified

Microsoft 365 licences, new hardware and software, and projects are charged separately. Our backup and disaster recovery page explains what a good recovery plan covers.

Switching provider

Moving your IT to us

If your current IT support is slow to answer or never quite fixes things, changing is simpler than it sounds. It usually takes one email from you to your current provider. We assess your systems for free, agree a plan and handle the handover, so your team isn’t left without help in between. See how switching works.

Our agreement includes a no-obligation review period, so you can judge us on the work before you commit.

Who we work with

The kind of firms we support

Most of our clients are professional firms, such as solicitors, accountants and architects, along with engineering firms, estate agents and growing businesses that need their IT to just work.

If a customer or tender asks for Cyber Essentials, we’ll check your systems, fix what would fail and help you through the assessment, from £295 + VAT plus the IASME fee. Every business we’ve prepared has passed.

Questions

IT support in Pontypool: FAQs

Full fibre isn’t available at our premises. What are our options?

Check again first, because coverage keeps changing. If it still isn’t there, we’ll compare what is available, such as cable, part-fibre broadband or a mobile network connection, and add a backup line if a fault would stop you working. We’ll also keep the services that need the most bandwidth in mind before moving anything to the cloud.

We’re in a listed building. Can you still improve the Wi-Fi?

Usually, yes. We plan the work with you and your landlord, use existing cable routes where possible and rely on wireless access points to keep drilling to a minimum. Where an alteration could affect the building’s special interest, consent may be needed first, so we check before work starts.

Should we keep our office server or move to the cloud?

It depends on your connection, your software and how you work. On a slow or unreliable line, a well-managed server in the office can still be the better choice. We’ll give you an honest recommendation, and we look after either.

We run a visitor business near Blaenavon. Can you set up guest Wi-Fi?

Yes. We keep guest Wi-Fi on its own network, completely separate from your tills, booking system and office computers, and make sure the connection your card machines rely on is as resilient as it can be.

It’s very simple

How To Get Started With Us

We’ve made transferring to us effortless with our Easy Transfer Service. Book your free consultation now to get started!

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